About Naomi
Naomi is an Organizational Change Management and Business Readiness consultant with a background in Industrial-Organizational Psychology and a background spanning people analytics, behavioural science, and organizational effectiveness. She brings a data-driven, people-first approach to transformation, helping organizations adopt new systems and ways of working by bridging the gap between technical teams and business stakeholders. She focuses on driving adoption, improving decision-making, and delivering practical, sustainable change.
Expertise & Specialties
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Prosci Certified Change Practitioner
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Organizational Change Management (OCM) & Business Readiness
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ETRM & Operating Model Implementations
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Stakeholder Engagement, Adoption, & Behaviour Change
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People Analytics, Workforce Strategy, & Organizational Effectiveness
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Behavioural Science, Experimentation, & Insight-Driven Strategy
Notable Projects & Achievements & Publications
SAIBR & RightAngle Implementation (Energy Sector)
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Led change management and business readiness for a multi-phase SAIBR implementation integrated with RightAngle, including rollout of a new scheduling and logistics platform. Identified process gaps, clarified ownership, reinforced end-of-day (EOD) standards, and aligned stakeholders to support adoption of new system workflows.
People Analytics & Workforce Strategy (Retail Sector)
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Supported a large-scale retail operating model transformation by embedding people analytics into a shift from a flat store structure to a defined role hierarchy. Improved clarity around roles, progression, and decision-making, enabling more consistent and transparent workforce practices across stores.
Behavioural Science Strategy & Experimentation (Enterprise Clients)
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Designed and scaled behavioural science strategies for financial services and telecom clients, improving customer engagement and repayment outcomes. Leveraged RCTs, segmentation, and behavioural modelling to test, optimize, and operationalize interventions within a SaaS platform.
Published Research in Organizational Psychology